Description

Join Adrienne Russ, a certified Black Belt Six Sigma professional with a focus on Lean processes, where she’ll deliver practical techniques to deliver a “no” that still feels like a “yes” to your customer.   

Saying “no” to a customer can feel risky, but sometimes it’s necessary to protect your business, your time, or your bottom line. The key is how you say it. In this session, you’ll learn strategies for setting boundaries, managing expectations, and turning a potential conflict into an opportunity for stronger trust and long-term relationships. Discover practical techniques to deliver a “no” that still feels like a “yes” to your customer—and walk away with tools to preserve deals, professionalism, and partnerships.